The purpose of this course is to make the interviewing process easier, more effective, and to provide you with the tools you need to ask the right questions to better discover if your candidate is the right person for the job.
This course we will identify and practice Five (5) keys to your coaching success and offer several important coaching tips. With exercises and case studies you will learn coaching skills and when to use them.
This course provides a process to help managers have a discussion with an employee when performance needs to improve. Also, a step-by-step outline for conducting the discussion.
This course shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
Review the strategies behind some common negotiation tactics and learn to recognize the pitfalls that you can avoid. Practice an effective process that will help you get a win/win.
Understanding Behavioral Styles for Teams shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
A shortened version of Understanding Behavioral Styles for Teams. Reinforce your own behavioral style and use this knowledge to enhance your communication skills and increase your productivity.
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.
Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Learn how to recognize different behavior patterns, and develop adaptive skills to communicate successfully with others.
A shortened version of Understanding Behavioral Styles for Customer Service. This course will help you reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills.
In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.
Understand your customer, learn how to put the customer first, and leverage the potential that lies in every person on your team that touches a customer is the winning formula. Library consists of seven (7) Customer Service eLearning Courses.
In this course you will identify and practice five (5) keys to your sales coaching success. We'll offer several important coaching tips that you can blend easily into your every day routine with your sales team.
Learn professional sales interviewing techniques that will help you establish credibility, qualify opportunities more effectively, and discover a prospect's important business needs.
Learn how to best address the prospect's needs, wants, goals, and priorities during a sales presentation. There is a big difference between conducting a "presentation" versus a Customer Focused Presentation.
Establishing positive credibility and trust allows sales people a better opportunity to create longer term business relationships. This course will discuss what you can do to build trust and confidence with your clients.
In this course we will discuss a variety of techniques for gaining little commitments from a prospect to advance the sale - what to do if the prospect says "no thanks" and how to overcome objections when closing.
This introductory course is intended to set the stage so you can sharpen your selling skills to become even more effective. Customer Focused Selling is not training for the sake of training.
In this course, you will learn how to leverage your past success and use a system to identify, classify, and approach high level people and new opportunities.
Learn examples of good questions you can use immediately to get information you need. Find the difference between open-ended and closed-ended questions - when to use them.
Learn the skills to: define your territory, understand your customer base, prioritize your clients and prospects. You will also learn a four-step method for managing and how to protect your territory.
This course shows you how to recognize different behavior patterns, and develop adaptive skills that increase your ability to communicate successfully with others.
Review the strategies behind some common negotiation tactics and learn to recognize the pitfalls that you can avoid. Practice an effective process that will help you get a win/win.
