Your managers aren't passive members of the team who are simply there to instruct your employees. Rather, they're incredibly valuable members of the team--and they're urgently seeking training opportunities to help make them better at their jobs. Not only that, your managers need training opportunities: many of them are struggling to adequately coach and mentor employees. If you've been on the fence about whether you need to provide better training opportunities for your employees, consider these key reasons why manager training will benefit both your employees and your business.
Reason #1: Positive Work Experiences Matter
Your managers are responsible for setting the stage for your employees. They shape the attitude of the workplace, transforming the way your employees view their work experience every day. Happy employees are more likely to stay with your company, leading to a significant reduction in costs related to employee turnover. Not only that, happy employees are more engaged and productive. In many cases, however, your managers need training in how to produce this important response in other employees. They may not know how to create a positive work environment. Worse, managers who are struggling with high levels of stress may not be able to create a positive work environment for other employees within the company.
Reason #2: 34% of HR Managers Cite Recruitment as a Top Challenge
No matter what type of organization you manage, you want to be able to attract and keep the top talent in your field. You want employees who are responsible, capable, and able to fulfill the job responsibilities in front of them. Unfortunately, many managers struggle with recruitment: both with being able to do it effectively in a field that is short of candidates and with knowing how to effectively recruit the right candidates. How do you create a job advertisement that people want to answer? Is there a more effective way to streamline the interview process so that you can get the right candidates in your position faster? All of these are strategies that managers need to be taught--and providing the right training can help them get there.
Reason #3: 93% of Managers Need Training on How to Coach Employees
Employee coaching is a critical part of the management role. Employees need managers who are willing to not only issue instructions, but to coach them: to provide them with vital information about how to perform needed tasks, to guide them, to help shape them into more effective employees. Unfortunately, 93% of managers admit that they need more training on how to effectively coach employees. They may struggle to provide advice in a way that employees use to learn, rather than taking offense, or they might struggle to know when to offer praise or other incentives. Providing this critical training, on the other hand, can put managers in a better position to help coach and shape employees, which can both improve employee retention and make more effective employees.
Reason #4: Employees Need Recognition--and Managers Need to Know How to Provide It
Employees crave recognition at work. Two out of three employees admit that they have at least one bad day at work every week--and 37% of them complain that part of that "bad day" is due to lack of recognition or appreciation for the work that they do. Does your management team know how to provide adequate feedback and acknowledgement for your employees? Are they taking the time to notice when an employee does something right, rather than just calling them out when they do something wrong? For your employees, recognition is crucial; and many managers struggle to know how to provide it. With adequate training, on the other hand, managers can provide better feedback and recognition to the employees who work with them every day, leading to overall higher levels of employee satisfaction. Not only that, employees who feel that their work is adequately recognized are more likely to work harder and produce better results for their employers, which means that increased recognition can benefit your entire organization.
Reason #5: Communication Shapes Your Business
Do your managers know how to communicate effectively? Chances are, they're the ones responsible for communicating most of the information that goes directly to your employees. They might be responsible for putting out memos, making announcements, and handling other key aspects of communication. Good communication throughout your business makes it easier for your employees to accomplish their daily tasks. They have a better idea of the company's vision and a better understanding of exactly what they're expected to accomplish each day in order to help the company reach those goals. Not only that, communication increases employee confidence. Two-way communication helps improve employee appreciation and lets them know that their ideas and concepts matter. 71% of employees, however, say that their business needs to work on communication, whether it's the methods they choose to use or the information that is widely communicated to employees. Proper training can transform the way your managers communicate and make it easier to keep up with employees.
Reason #6: Training Transforms Managers' Strategies
Many managers are still sticking with a standard yearly performance review. After all, that's the way it's always been done in the past. Gallup, however, reports that it's significantly more effective to ditch the annual performance review and hold regular conversations about employee performance instead. Employees, for example, may discover that they prefer hearing from their managers at the end of a project or that they appreciate regular feedback on their performance. They may prefer to hear when a problem first begins, rather than hearing at the annual performance review that they've been doing something wrong all year. Unfortunately, many managers fail to provide this feedback for their employees for one simple reason: they don't know how to do it effectively. Appropriate training can help provide managers with a better look at how to interact with their employees and provide critical feedback.
It's time to improve the training for your entire management team and watch how it can transform your company once and for all. If you want more help with training your managers, contact us today to learn more about how we can help or check out our learning resources for managers today.
Watch our recorded webinar "How to Help Managers Develop Leadership Skills" to learn how to identify effective strategies for developing your leaders. Find out how to build a more engaged and productive workforce and see some best practice case studies and resources to help you.