5 Ways to Effetively Lead Your Team During Times of Change

By Susan Cullen on Thu, Sep 06, 2018 @ 09:31 AM

Company changes are a normal part of doing business. Unfortunately, they can also be very difficult for many of your employees. Employees in the middle of a big organizational shift may experience a number of emotions and other responses, including:

Continue Reading

3 Key Interpersonal Skills You Need at Work Today - Recorded Webinar

By Susan Cullen on Mon, Oct 16, 2017 @ 04:40 PM

This recorded webinar discusses the 3 most important interpersonal skills you need at work today.  Here's what you are going to learn in this ground-breaking training:

Continue Reading

5 Steps for Communicating During Organizational Change

By Susan Cullen on Wed, Jul 17, 2013 @ 09:42 AM

Change in the workplace will be constant. It is best to communicate change in the workplace as early as possible. Change tends to create confusion and stress among employees, which in turn affects their performance and productivity.  If you communicate early what changes are to occur it helps with the resistance some will have to the change.  This will also give employees the time they need to prepare themselves for the changes. Communication is vitally important when change of any sort occurs. As tensions can rise, communication can often break down just when it is needed the most. Some suggestions for communicating during times of change include:

Continue Reading

Overcoming Communication Obstacles in the Workplace

By Susan Cullen on Tue, Jun 18, 2013 @ 12:08 PM

Research shows that we filter out or change the intended message of what we hear in 70% of our communication.  That's a lot of the time! If we filter out or change it that often it is REALLY important that we learn how to send and receive messages to make sure we are being heard and are hearing others!

Continue Reading

What are Interpersonal Skills?

By Susan Cullen on Tue, May 21, 2013 @ 09:20 AM

Real interpersonal skills are about connection. This includes actions like smiling, a handshake, an outgoing personality in addition to a good mindset. Working in a team is important in today's workplace and communication skills are essential. The Center for Public Resources did a national survey and discovered 90% of the time individuals are terminated for poor attitudes, inappropriate behavior and poor interpersonal skills rather than deficient job skills (McNamara, 2003).

Continue Reading

Improve Communication with Better Listening Skills

By Susan Cullen on Mon, Mar 18, 2013 @ 08:54 AM

We have always known that success depends on people communicating effectively.  Good communication isn't only about speaking well but also about listening well.  Only by listening effectively can you respond appropriately in any situation.

Continue Reading

3 Key Interpersonal Skills You Need at Work Today - Webinar

By Susan Cullen on Thu, Sep 20, 2012 @ 09:45 AM

  • Do you want to enjoy your job more because your interpersonal relationships at work are better?
  • Do you want to understand what makes different people tick?
  • Do you want to be able to ask for what you want in a way that's not confrontational but gives you what you need?

Join us as we address the three interpersonal skills that are critical for being effective at work today. This FREE live virtual webinar will provide you with tips you can immediately use to:

  • Empower joint problem solving
  • Encourage better connections with others
  • Engage people to want to help you
Continue Reading

4 Steps to Key Communication Skills

By Susan Cullen on Wed, Jul 11, 2012 @ 11:44 AM

New Call-to-action

Continue Reading

Fundamental Listening Skills

By Susan Cullen on Wed, Jun 27, 2012 @ 02:54 PM

There is more to being a good listener than just not talking.  The fundamental principles for being an effective listener are:

Continue Reading

Email Etiquette Tips - Part 2

By Susan Cullen on Wed, Sep 01, 2010 @ 11:32 AM

This is the second part of our article on “Email Etiquette”.  With all of the emails we receive these days here are a few tips on the does and don’ts of email etiquette.

Continue Reading