Not long ago, employers relied on a list of job skills and previous work history to assess the qualifications of those considered for positions of leadership. An organization's leadership training programs were often reserved for those who showed a degree of natural ability. Today, the criteria for determining effective leadership skills has changed. Many employers are assessing their candidates on their level of emotional intelligence.
A lot has been said about the importance of interpersonal skills. But just what are they, and which ones are most important? Daniel Goleman states that "Emotional Intelligence" is even more of a contributor to business success than IQ. In his groundbreaking book Working with Emotional Intelligence, he says "On average, close to 90 percent of success in leadership was attributable to emotional intelligence". Goleman defines Emotional Intelligence as having these four competencies: