What are the Interpersonal Skills You Need at Work?

By Susan Cullen on Tue, Mar 06, 2018 @ 10:45 AM

A lot has been said about the importance of interpersonal skills.  But just what are they, and which ones are most important?  Daniel Goleman states that "Emotional Intelligence" is even more of a contributor to business success than IQ.  In his groundbreaking book Working with Emotional Intelligence, he says "On average, close to 90 percent of success in leadership was attributable to emotional intelligence".  Goleman defines Emotional Intelligence as having these four competencies:

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