Building Trust as a Manager

By Susan Cullen on Wed, Aug 14, 2013 @ 09:08 AM

The most effective leaders know the impact of trust in the workplace.  It can impact the quality of relationships, conversations, work projects and productivity. If you want to build trust in your team, the most important factor is to communicate clearly. Below is a list of tips on how to improve the trust in your team:

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Overcoming Communication Obstacles in the Workplace

By Susan Cullen on Tue, Jun 18, 2013 @ 11:08 AM

Research shows that we filter out or change the intended message of what we hear in 70% of our communication.  That's a lot of the time! If we filter out or change it that often it is REALLY important that we learn how to send and receive messages to make sure we are being heard and are hearing others!

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What are Interpersonal Skills?

By Susan Cullen on Tue, May 21, 2013 @ 08:20 AM

Real interpersonal skills are about connection. This includes actions like smiling, a handshake, an outgoing personality in addition to a good mindset. Working in a team is important in today's workplace and communication skills are essential. The Center for Public Resources did a national survey and discovered 90% of the time individuals are terminated for poor attitudes, inappropriate behavior and poor interpersonal skills rather than deficient job skills (McNamara, 2003).

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Improve Communication with Better Listening Skills

By Susan Cullen on Mon, Mar 18, 2013 @ 07:54 AM

We have always known that success depends on people communicating effectively.  Good communication isn't only about speaking well but also about listening well.  Only by listening effectively can you respond appropriately in any situation.

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Communication Skills Quotes

By Susan Cullen on Wed, Jan 30, 2013 @ 09:51 AM

Communication is the basis of all relationships. Whether personal or professional, you just can't do without effective communication.  In order to build a good relationship with your clients, employees or peers you must use effective communication. Below please find some quotes about personal communication that I thought you might find interesting:

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4 Steps to Key Communication Skills

By Susan Cullen on Wed, Jul 11, 2012 @ 10:44 AM

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Fundamental Listening Skills

By Susan Cullen on Wed, Jun 27, 2012 @ 01:54 PM

There is more to being a good listener than just not talking.  The fundamental principles for being an effective listener are:

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