Do you find yourself in any of these situations:
Do you ever wonder what makes some people seem to almost magically advance their careers forward while others, with similar backgrounds, go unnoticed? What makes them so special? How can you discover what gives them the hidden edge?
When it comes to maintaining loyal customers, one simple fact never changes: It's all about the relationship you have with them. They already know all about your company's products and services - and they've already become your customer. But in today's day and age, competition for that same customer is increasing. You've got to find a way to keep them for life. Once that relationship is developed, you want to keep it strong. Identify what your client needs and go the extra mile to provide it. One way to do that is to recognize their behavioral style.
About Behavioral Styles
You've probably seen from your own experience how one sales and service approach worked great with one person, yet you got a very different reaction from someone else. Behavioral styles impact:
In today's tough economy, with more and more people struggling to either find a job, hang on to the one they have, or make their businesses prosper, it's important to recognize everything we can do to help us be more productive. Martin Seligman, Director of the Positive Psychology Center at the University of Pennsylvania, wrote an intriguing book called Learned Optimism. In his book, he offers many simple techniques to break an "I-give-up" habit and develop a more constructive explanatory style during challenging times. This can help you develop a more positive inner dialogue that has been found to break up depression, boost your immune system, better develop your potential, and just plain make you happier.