Module 1

Know Yourself First

It’s critical to understand how your management strengths and challenges are impacting those you lead.

At the end of this module, you will be clear about your unique management style and how you naturally interact with others.

You will discover:

• How the 4 different behavioral styles in the workplace respond to different motivators.
• What’s important to you as a manager, and how other styles are responding to you now.
• Your management strengths, challenges, motivators, and stressors as a manager.
• Receive specific tips for working with your own manager’s style preferences, and what you need to do to gain your manager’s buy-in.

You will receive:

• Everything DiSC^® Management Profile: Learn about your natural tendencies as a manager and how you can use that knowledge when leading others.
• Working with Your Manager Report: Identify specific techniques to build better rapport with your manager and gain his or her support.
• Leadership Development Plan: Articulate your action items for applying everything you learn in this course into the Leadership Development Plan. We will begin it in this module and build on it as we continue through the course.

Module 2

Adapt your Style to Others

Learn how to better communicate with, develop, and motivate your staff.

Employees are sending us messages all the time about their own style, what motivates them, and what their hot buttons are. With this module, you’ll learn how to recognize the signals.

You will discover:

• The two questions that will help you quickly and easily identify the DiSC^® style of any other person, so that you will know how you need to lead them differently.
• Your natural approach to the key actions you must take to lead and manage your team: Directing, Delegating, Motivating, and Developing others. Knowing your tendencies will help you identify your strengths and development needs and how you can be most effective.
• What specific techniques you must use to adapt to each employee’s DiSC^® style. You’ll gain confidence in your ability to read people and know how to respond to them differently.

You will receive:

• Your own personalized Reference Guide to lead others more effectively. This Guide provides specific tips and techniques based on your natural tendencies and the style of the person you are leading.
• A Motivation Report. This Report identifies the type of environment you naturally create around you and learn the strategies for motivating each unique employee you lead.

Module 3

Managing Performance Discussions

Learn how effective coaching can increase employee ownership and productivity.

Your ability to address performance problems in a way that motivates the employee, while also changing and improving performance, is an essential skill many managers don’t have.

You will discover:

• The one Foundational Principle that is your strongest tool to engage your staff.
• The three Power Skills that help you communicate with clarity while building rapport at the same time.
• How the 7 Step Performance Coaching Process generates employee buy-in and desire to improve for almost any situation you encounter.
• How to incorporate the Key Communication Skills into the 7 Step Process to ensure optimum clarity and receptivity.
• How to effectively address resistance, conflict and defensiveness during the coaching conversation.

You will receive:

• Your Own Personalized Reference Guide to Lead Others More Effectively. This Guide provides specific tips and techniques based on your natural tendencies and the style of the person you are leading, as follows:
• Directing and Developing Report. This will show you how to adapt your approach to someone when they have more experience, or less experience, based on their DiSC^® style.
• Ideas for Showing Appreciation Guide with generous suggestions to inspire and motivate your staff.
• Performance Discussions Planning Guide to help prepare for and implement highly effective coaching sessions in the future.
• 7 Step Performance Coaching Implementation Planner, to help you prepare for and implement highly effective coaching sessions in the future.
• Skill Practice video simulation exercise to apply the 7 Step coaching model.
• Tip sheet for adapting the coaching discussion with each DiSC^® style to develop trust, enhance rapport and encourage superior performance.

Module 4

Performance Management

Learn how targeted coaching tied to annual goals can exponentially improve results.  

Most managers know they need establish goals and turn in annual performance reviews, but coaching throughout the year towards those goals is usually the weakest, yet most important link.

You will discover:

• One simple step the majority of managers overlook that impacts your employee’s performance the most.
• How to encourage employee buy-in and ownership during each phase of the performance management cycle.

You will receive:

• Your Own Personalized Reference Guide to Lead Others More Effectively. This Guide provides specific tips and techniques based on your natural tendencies and the style of the person you are leading.
  
• Developing Others Report
  Learn the advantages and disadvantages of your unique approach to developing others, with specific strategies for developing each employee most effectively.
• 3-Step Coaching Process for Year-Long Performance Management
  with specific steps for coaching and communication during all phases of the performance management cycle.