Managing Performance Discussions
One of the most difficult conversations a manager must ever have with an employee is coaching them when a performance problem exists. Many managers put this discussion off altogether, or handle it ineffectively. As a result, the employee never gets the coaching needed, and performance does not improve. This course is designed to help a manager learn effective strategies for coaching someone else to improve performance.
Printable Version - To print a one page description of this course.
Program Length: 1/2 to 1 Day
- What Employees Really Want from Their Jobs
- Key Communication Skills needed to enhance clarity and understanding
- How to Praise Effectively
- Coaching when a Performance Problem Exists
- Examining the Source of the Problem
- Identifying One’s Own Behavioral Style when Managing Others
- How to Identify the Employee’s Behavioral Style
- Methods for Adapting One’s Approach to Each Style During a Performance Discussion
- Strategies to Use and Avoid with Each Style during a Performance Discussion
- Improve employee productivity
- Encourage employees to be more accountable
- Develop a feedback culture
- Enhance morale
- Recognize what inspires people to perform effectively
- Understand the hidden “hot buttons” to avoid when discussing performance issues with different individuals
- Discuss performance issues in a way that is most motivating to each employee
- Develop comfort and confidence in the coaching process
This program utilizes a DiSC® Personal Profile assessment and report.