We will discuss a variety of techniques for gaining commitments from a prospect to advance the sale. Learn what closing method is most effective with different personality styles. Find out what to do if the prospect says "no thanks" and how to overcome objections when closing.
This course will provide you with examples of good questions that you can use immediately to get the information you need. You will learn the difference between open-ended and closed-ended questions, and when to use them. We'll discuss seven different types of questions and how you can use each one.
Customer Service relationships often depend on "getting off on the right foot". Being able to quickly recognize a person's behavioral style and interact appropriately are critical to this process. Learn how to recognize different behavior patterns, and develop adaptive skills to communicate successfully with others.
A shortened version of Understanding Behavioral Styles for Customer Service. Reinforce your understanding of your own behavioral style and use this knowledge to enhance your communication skills.
In this course we examine the negotiation process and determine the types of negotiations that cause people the most difficulty. We practice an effective negotiation process that will help you and your customer get to a win/win.
Understand your customer, learn how to put the customer first, and leverage the potential that lies in every person on your team that touches a customer is the winning formula. Library consists of seven (7) Customer Service eLearning Courses.